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Travel Assistance App

About our Travel Assistance App

With increasing travel security and health risks, navigating the world of international travel requires a new level of sophistication to stay safe and secure. With the improved AIG Travel Assistance mobile app, available for Apple and Android devices, travellers have new features to help ensure effective travel risk management.

Whether it’s prior to travel, during the trip, or after the return home, our secure, member-only assistance app provides travellers with convenient access to in-depth travel, security and health information 24/7/365.

We provide this app to help access services however using the app does not guarantee that you have met the eligibility requirements for a given trip. We recommend that you check your cover each and every time you travel. 

The app is only available for smartphones. If you aren't using a smartphone, the comprehensive desktop version can be accessed through your web browser and is also is mobile-friendly for smartphones and tablet devices.

Travel Assistance App Features

  • One Touch ‘Help’ Button connects travellers directly to emergency assistance.
  • Country Reports, City Guides and Security Advice Reports provide key information on political conditions, security issues, travel logistics, cultural factors, contact details and health advisories with the ability to save favorite reports.
  • Security Travel Alerts emails subscriptions - can be managed via the app to obtain security developments that may affect your travel destination(s) (subscribed email subscriptions will be sent to the registered user’s email address).
  • Check-in Feature enables travellers to seamlessly notify contacts of their safe arrivals while traveling.
  • Location Safety Ratings provided by GeoSure® indicate risk conditions on overall safety, physical harm, women’s safety, theft, LGBTQ+ safety, political freedoms, and health for various locations within cities around the world.
  • Provider Directory contains contact information for healthcare providers in various locations around the world with a map view and ability to turn on GPS and navigate to providers nearby.
  • Medical Translations Tool translates medical terms into multiple languages with the ability to listen to the translation.
  • Drug Brand Equivalency Tool generates drug brand names and their equivalent names for multiple countries.
  • Security Awareness Training online travel safety videos and knowledge tests provide basic tools and information to be an aware, organised and prepared traveller with the ability to email the certificate of completion.
  • My Trips enables travellers to add upcoming trips with the option to receive country alert emails and view trip advice.
  • Currency Converter generates daily exchange rates.

Travel Assistance Desktop Website Features

  • Alerts contain security level developments, such as terror attacks, large-scale demonstrations and protests, major strikes, infrastructure/aviation/weather/health disasters or disruptions, significant threats, government warnings, major elections, ethnic or civil unrest and attacks that may affect your travel destination(s) and specific travel dates via email. Also, subscribe to Editorial Travel News alerts for important news such as webinars.
  • Country Reports, City Guides and Security Advice Reports provide key information on political conditions, security issues, travel logistics, cultural factors, contact details and health advisories.
  • Case Studies help you understand how we assist travelers: for instance, minor injuries, or when in a life-threatening situation.
  • Travel Articles share the latest travel tips and news on destinations worldwide.
  • Travel Health educates travelers on health-related concerns, precautions and requirements for destinations and ability to create personal travel health profiles.
  • Medical Translations Tool translates medical terms into multiple languages with ability to listen to the translation.
  • Drug Brand Equivalency Tool generates drug brand names and their equivalent names for multiple countries.
  • Worldwide Provider Tool offers 24/7 access to our network of medical providers’ contact information, virtually anywhere they may go.
  • Security Awareness Training provides you with online travel safety videos and knowledge tests provide basic tools and information to be an aware, organised and prepared traveler.

In addition, the comprehensive desktop travel assistance website is mobile-friendly on all smartphone and tablet devices.

How to Register for the AIG Travel Assistance App

  • Install the AIG Travel Assistance App from the Apple App Store or Android Play Store from your smartphone.
  • Tap the “New User Registration” link and when you reach “Country where coverage was purchased”, select “New Zealand”
  • Input the required fields and enter the first 6 digits of your credit card number as your policy number
  • You will be emailed a link to reset your password and finish registration

You can register either on the app or the website and your credentials will apply to both. 

If you are using your smartphone, click through to the app store link below and search for 'AIG Travel' or alternatively scan the QR code at the bottom of this page. 

For desktop registration click here.

AIG

BNZ Advantage Visa Platinum Credit Card Travel Insurance and BNZ Advantage Visa Business Credit Card Travel Insurance (‘Insurance’) is subject to the terms, conditions, exclusions (for example business travel, age limitations etc.) and eligibility criteria contained in the policy document. You should read the policy document to make sure that the Insurance meets your needs. The Insurance is provided to Platinum Advantage and Business Advantage cardholders by AIG Insurance New Zealand Limited (‘AIG’) under an agreement with BNZ. BNZ does not underwrite the Insurance, is not an agent of AIG, and does not guarantee the obligations of AIG. Premiums are payable for policy extensions such as pre-existing cover, duration extension and specified items.

This portal is owned and managed by AIG for the purposes only of delivering AIG insurance services. BNZ does not have access to this portal, does not collect any personal information via this portal and has no liability in relation to this portal. For more information about AIG’s privacy practices, please check AIG’s privacy statement at www.aig.co.nz/privacy-policy.

The AIG Logo is a registered trademark. Insurance products and services are provided by AIG Insurance New Zealand Limited. Terms, conditions and exclusions apply. You should read the Policy Wording and Schedule of Benefits considering your personal circumstances, prior to making any decision to acquire the product.

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