Please enable javascript in your browser.
Numbers you need to know
If you have an emergency on your trip
Call our emergency assistant provider, First Assistance on +64 9 525 0190. They are available to help you anytime, 24/7.
For non emergencies while you're overseas
If you need to contact us for any reason while overseas, please call +64 4 901 7234.
Claiming after your trip
If you want to make a claim once you're home, please call us on 0800 BNZ TRAVEL (0800 269 872).
All other questions
If you want to make any changes to your policy or need more information please call us on 0800 BNZ TRAVEL (0800 269 872). We're available 8am - 6pm Monday to Friday.
BNZ Travel Insurance is underwritten by Cigna Life Insurance New Zealand Limited (Cigna) who will be responsible for all claims and other matters relating to your policy. BNZ does not guarantee the obligations of Cigna, so if Cigna refuses your claim, BNZ will not be liable. BNZ arranges travel insurance as an agent for Cigna and receives a commission on any policies sold. Full details of your cover and a copy of your policy document is available by calling Cigna on 0800 BNZ TRAVEL (0800 269 872). Any insurance cover is subject to approval of a completed application and terms, conditions and exclusions do apply. Our Qualifying Financial Entity Disclosure Statement is available free of charge from any BNZ store or at bnz.co.nz.
Where you are a customer of BNZ, and you have become our customer as a result of our relationship with BNZ, we may share your personal information with BNZ who may use, store and disclose your personal information in the ordinary course of their business. For health related personal information, the authorised purpose will be limited to enabling BNZ to help administer any insurance cover, which may include participating in a resolution of a dispute over coverage.